Join for FREE | Take the Tour Lost Password?

deviantART

 

Watcher bug: PLEASE READ

Journal Entry: Sun Aug 9, 2009, 5:39 PM

Hey guys, this may or may not be an issue you're aware of, but it's a rather sizable one that really needs some attention brought to it, so please read on.

Basically, dA has a major bug right now, and has had it to varying degrees for at least 4 months that I'm aware of. It's more noticeable to more popular deviants, just based on the sheer numbers of watchers, but there's chance it's happening to everyone else too.



According to my poll, some other polls and journals I've seen, and discussions I've had, about 1/3 of deviants often DO NOT get notified of updates by certain artists. It may not be consistent with deviants though, and perhaps you could say that 1/3 of the time, deviants don't get a submission in their message center from certain artists.

This seems to apply occasionally to polls and journals as well, but I'm uncertain to what extent. Regardless, you can see what kind of issue this is. You watch someone to see their new art, right? So what's the point if the site isn't notifying you.

Me and others have filed help desk reports already, but still no solution. I know things like this take time, but I wanted to help push it along.

So I'm asking you guys a favor that's going to help both you and me out, as well as others. Basically look at the following two things:
If you watch an artist, and haven't noticed updates in a while, but you see a bunch of new art or journals on their page, or...

...you've noticed less traffic on your work, and have confirmed it with your watchers that they aren't receiving some of your work in their inbox...

Then please file a help desk report by clicking here and detailing the issue. It shouldn't take but a moment.

This has been happening for months, as I've said, and it's frustrating to say the least. I know both me and `adonihs are reluctant to post work right now due to the fact that a very sizable chunk of you won't even get to see it.

Reporting the problem to the help desk will help them see how widespread it is, and hopefully instill a sense of urgency in tracking the problem down and fixing it.

Here's the link again to file your report. Like I said, if you personally notice these problems, and aren't just taking my word for it, take a minute and file a report so we can all enjoy each others art again.

Thanks guys, catch you soon!


  • Mood: Joy

Devious Comments

love 0 0 joy 0 0 wow 0 0 mad 1 1 sad 0 0 fear 0 0 neutral 0 0
:iconmenou-lily:
I can empathize with that kitty, I miss out on the good art that can show up. :cry:

--
All the treasures of earth cannot bring back one lost moment. ~Proverb from France~
:icondeathsonic:
i'll be sure to keep a eye out though i'm fairly sure its happened

--
I am the shadows
no one knows I exsiest
no one knows I am here
I am the protector of the earth
as long as I live none will harm the earth
:icondkazn:
Yeah. Sometimes I don't get updates. I've sent a report and they said they are aware of it and they're trying to fixing it. I hope they do. :(
:iconessenceofrevenge:
The bug started at the beginning of the year, it happens to all deviants and the only answer is "it's a known issue, we are working on it." So it's making no sense to start spamming against the support squad.
If they don't fix it soon, the user will look for other services. So I think the admins are motivated enough.
:iconrahll:
:salute:

--
`adonihs says:
*gets on my knees*
`Rahll says:
lmao stop right there
`adonihs says:
*ties my shoe*
`adonihs says:
homo
:iconrahll:
Yeah, I just want to try and help it along, and show them it's not just a handful of people with the problem. Perhaps more reports will help shed more light on the situation.

--
`adonihs says:
*gets on my knees*
`Rahll says:
lmao stop right there
`adonihs says:
*ties my shoe*
`adonihs says:
homo
:iconim-steelangel:
4 Months!? :o I thought it was since Mid-July, it kinda sucks extra for me, since I watch a whole lotta people ^^; ...likely nearly 7000 deviants

--
My Cure for Dubbed anime
[link]

My 2 cents on Comments & Favs
[link]

Q94.5, now on the net world wide
[link]
:iconrefrigerador:
well, i think the same when i visit a friend´s gallerie. his latets deviatons where not on my message list, maybe this happens more recurrently to Artist with a high volume of watchers (the mesage generator may have some glitchs when generate messages for much people) i noticed this right now because your last deviaton Sect Classes doesn´t appeared on my message list

--
My English keep sucking. so don´t be mad... hey! look behind you!!!

*flees in terror*
:icondkazn:
I sure hope so because it's becoming an annoyance. I don't really notice some of the artists' works until I see it on the front page. :(
:iconerickjesus1:
I guess it's a problem cause from the watchers, not the watched ones.
I always get notified when you and all the other artists post something new.

Good thing to call attention to it.

--
We can change the world with ink! ^________________^

Poopbox

:poo:

Shoutbox

`ctJemm:iconctJemm:
I have never met anyone as un-sexy as Reid. You liar Osaaki.
Sun Dec 6, 2009, 6:14 PM
*Oosaki-Nana:iconOosaki-Nana:
Hey sexy beast. ;)
Mon Oct 19, 2009, 2:07 PM
~Byakko-san:iconByakko-san:
hayling is smexyyyyyyyy
Sun Oct 18, 2009, 4:20 PM
~raMbo1911:iconraMbo1911:
bow chicka bow wow
Fri Oct 16, 2009, 6:48 PM
~Neo-Br:iconNeo-Br:
Helooooo!!!! :D
Fri Oct 16, 2009, 6:19 PM
~Max-CCCP:iconMax-CCCP:
Hi :D
Fri Oct 16, 2009, 6:12 PM
~Utharas:iconUtharas:
Agreed \/
Wed Oct 14, 2009, 8:24 AM
~kaltblut:iconkaltblut:
I can't wait until another livestream!!!!
Thu Oct 8, 2009, 6:31 PM
~Wiblinette:iconWiblinette:
:D
Sat Sep 26, 2009, 6:08 PM
~feiwaltan:iconfeiwaltan:
That must have been an awesome time at an event like that, where you get to meet these cool people from the industry you want to work in.
Sun Sep 20, 2009, 12:22 PM
~predben:iconpredben:
manga sucks...teehee
Thu Sep 17, 2009, 9:42 AM
~halonut117:iconhalonut117:
something about strippers :smoking:
Sat Sep 12, 2009, 12:36 PM
*Electric-Eccentric:iconElectric-Eccentric:
Meet the Sandvich. It's the first half of Predator, then all of Roadhouse, then the rest of Predator
Sat Sep 5, 2009, 6:12 PM
~Thezaxi:iconThezaxi:
hey guys if u like realism and digital paintings check me out
Sat Sep 5, 2009, 3:25 PM
~Kommandant-Karlson:iconKommandant-Karlson:
I just had a braingasm. Awesome comic, tv show idea that will be ultra badass......... more on it later.
Mon Aug 31, 2009, 5:12 PM
~magicswordz:iconmagicswordz:
SANDVICH AND I ARE COMING FOR YOU!
Mon Aug 17, 2009, 4:32 PM
=Jeshika-Haruno:iconJeshika-Haruno:
I agree with ~ocs
Sat Aug 15, 2009, 6:53 AM
~ocs:iconocs:
Twilight sucks
Sat Aug 15, 2009, 12:08 AM
~Pure-Phobia:iconPure-Phobia:
Patty cake Patty cake... :D
Fri Aug 14, 2009, 8:15 PM
~onikokuei:icononikokuei:
Sammich!
Wed Aug 12, 2009, 12:29 PM

I have a set of skin tone swatches I've been building on in PS. Is that something you'd be interested in having? 

78%
1,118 deviants said Yeah, definitely!
14%
206 deviants said What are swatches?
8%
112 deviants said Nah, don't have a use for it.

Site Map